Shipping policy
Where do you deliver?
Hardman delivers across Great Britain in the UK. We do not deliver to Northern Ireland.
How long does delivery take?
The lead time for our standard collection pieces is 16 to 26 weeks from order to delivery. Lead times for custom and semi-custom pieces depend on the scope of the project and are confirmed during the consultation stage.
How much does delivery cost?
In the UK we offer free delivery to GB. We do not deliver to Northern Ireland.
If you prefer that we handle assembly and packaging removal, we offer a White Glove Installation Service for a flat rate of £75. All our pieces are delivered with all necessary hardware included.
How will my furniture be delivered and packaged?
Tables and larger pieces are delivered flat-packed to keep them safe in transit, while smaller items may arrive assembled. Dining chairs ship fully assembled, with no assembly required.
Each piece ships in a solid wooden crate made to protect furniture and fragile items in transit. We recommend keeping the packaging, since it is ideal for protecting the piece if you ever need to move or store it.
For tables, you can estimate the packaged size by adding about 10 cm to each dimension of the tabletop.
Do you offer white-glove delivery and assembly?
Yes, if you'd prefer that we handle packaging removal, assembly, and placement in your room of choice, we offer a White Glove Installation Service for a flat rate of £75 for all standard residential orders. Larger trade orders may incur a higher white-glove fee, please get in touch if you have questions.
How do I track my delivery?
When your order is ready to ship, we’ll contact you directly to arrange a delivery date and time and share your tracking code. Once production is complete, delivery within GB typically takes 1 week.
Can I change my delivery address?
If you'd like to change your delivery address, get in touch and we'll update it on your order. You can also reach us at hello@hardmandesigns.com.
Can I add delivery instructions?
You can share detailed delivery instructions when we arrange the courier and delivery with you. You can also share delivery instructions via email at hello@hardmandesigns.com. Please always include your order number in any email correspondence.
Will all my items arrive together?
In most cases, your items will arrive together. Occasionally they may be delivered separately, though that's not the norm. We try to keep deliveries to a minimum, both for your convenience and to reduce our carbon footprint.
What are my responsibilities for access and installation?
If you choose delivery with installation, please make sure your piece can reach its intended room. Measure any doorways, hallways, staircases, and tight corners in advance so our two-person team can carry it into place. If a piece can't be delivered to the room of choice, additional costs may apply.
Is my delivery insured?
Yes, once your order is completed and securely packed, your delivery is insured until it reaches your property.
When does liability for the piece transfer to me?
Liability transfers to you once the order has been safely delivered to your property.
What should I do if my piece arrives damaged, wrong, or incomplete?
If your piece arrives damaged, please note the damage on the Proof of Delivery document before signing. This is required for any insurance claim.
Please also contact us within 24 hours of delivery at hello@hardmandesigns.com and include photos of the damage, packaging, and product. Keep all original packaging and delivery documents until the issue is resolved.
If you receive the incorrect product or part of your order is missing, contact us within 24 hours of delivery. We’ll review the issue and work with you to make sure you receive the correct, complete order.